MediConCen provides a one-stop solution for stakeholders in health insurance. The app is specifically designed for clinics, facilitates easy insured client check-in and speedy claim settlement, while preventing fraudulent claims with Blockchain. Say goodbye to lengthy claim procedures and tedious paperwork.
As MediConCen continue to grow, they were looking to refine their product to provide a better service to their users as well as building a professional, industry-leading presence. App UI redesign is therefore one of its ambitious goals in their roadmap.
Before I started working on the project, I asked some questions.
And here are the answers after I talk to the stakeholders and used the app myself:
The problem with the existing app 1.0 design
How might we help nurses and doctors verify and collect payment for the insured customers without being overwhelmed by this new service?
With the problem now identified, it’s time to redefine some of the key elements of the new app.
While I have good flexibility to unleash my creativity, there are some constraints I need to consider while redesigning the app
The redesigned app is launch in 2018 and is still being used by MediConCen.
As the design is done 3 years ago and it does not reflect my level of work anymore, I decided to do a redesign based on my last design and challenge myself to make it even better.
Customer walk into the clinic with their insurance app > Nurse verify their account > Customer sees the doctor > Nurse confirm the payment > Nurse will charge the extra fees that are not covered > Customer leaves the clinic
Verify > Select Specialty > Select Doctor > Scan QR/Enter Code Manually> Result (with account information and deductible)
Payment > Select Specialty > Select Doctor > Scan QR Code/Enter Code Manually > Enter Diagnosis and extra medicine (if any) > Confirm payment (charge customer if the deductible is not fully covered) > Payment confirmed successfully